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Security
Here you'll get a few important information about the security of Tribal Wars.
You account password will only be saved in an encrypted way. It is not possible to decrypt your password that way. But there are a few ways for someone to get your password:
- You have selected a password that can be easily guessed
- You have been logging into your account from a public computer and you have saved the password on this computer. It is also possible that someone watched you enter the password
- You have become a victim of fraud
Here are a few tips on how to protect yourself against those things. They might sound a bit silly, but we have learned from experience how many players send in support requests because it happened in exactly those ways.
- Your password should not include your first or last name.
It is also not advised to use a password like "1234" or "password".
It is always good to combine a number and letters and special characters. It might sound complicated, but just adding a ! in the middle of the word strengthens the password a lot. The number should not have a specific meaning as that can always be guessed.
- When you log in on public computers, like in school or in an Internet cafe, it is important that you don't select to "keep logged in". Always select no when you are asked if you want to save the password. It's also important to make sure no one is watching you when you log in.
- No one from the Tribal Wars Team will ever ask for you password.
Whenever you are asked for you password, you should report it.
You might be asked to enter your password on external websites, but only in very very few cases it is "legal". Websites that are supported by us can use "external Authentication". It is important to check the Address line in this case. Only enter it if it reads "www.die-staemme.de/..." or "www.tribalwars.net/...". (Even slight differences to that mean that it's not the real thing and you should report it).
Sites that use the external login don't receive the password themselves, the login happens on our servers and they only receive the confirmation.
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You should never use the same password for multiple sites. It is especially important not to use the same password as you use on your E-Mail address on any other site. If you lose control over your E-Mail, you will lose a lot more.
If you ever lose your account password, you can recover it with your E-Mail.
We will not be able to help you if you lose your E-Mail account.
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